You know the feeling. You’ve been in your office all day, and it’s starting to feel a little… cluttered. You can’t focus on the mess around you, so you decide it’s time to hire an office cleaning company.
You do a quick Google search, find a few companies that look promising, and give them a call. But after a few weeks of working with your new cleaning company, you realize something’s not quite right. They’re not doing a thorough job, they’re always canceling appointments, and you’re beginning to wonder if you made a mistake in choosing them.
If you’re not happy with your office cleaning company, don’t despair! There are ways to tell if you’ve chosen the wrong company, and we’re here to help you figure it out.
Keep reading to learn more and to know where to find commercial cleaning services in Tulsa.
Failure to Arrive Early
If not, promptness is almost as important as cleanliness in cleaning services. After all, you have a company to run and a schedule to keep. Your cleaner’s frequent absence from the office may indicate that they do not take their job seriously.
In addition to creating a disruption, late arrivals might prompt the cleaner to work more quickly by rushing through cleaning tasks.
Even worse than being late would be having your cleaner abandon you. If this occurs and they don’t have a good excuse, you should immediately start looking for a new business you can trust.
Some Tasks Are Neglected
Even though they offer a wide range of cleaning services in their advertisements, some dishonest cleaning companies might not fulfill their promises after being hired.
Maybe you’ve noticed a layer of grime on your windows or a layer of dust on desks. Or perhaps they believe that giving your carpets a five-minute, ineffective vacuuming is the best way to clean them.
In any case, if you notice indications that specific cleaning tasks aren’t being performed or aren’t being performed properly, this is a red flag that they might not be the best company for you.
Conduct an inspection as soon as your cleaning service is completed to ensure you get your money’s worth.
You can ask them to reclean any areas they missed or didn’t thoroughly clean if the level of cleanliness doesn’t meet your expectations.
However, choosing a different office cleaning company, in the long run, might be the best course of action.
A good cleaner will communicate with their employers in addition to performing their duties well to convey any important information. If water is building up on the floor, your roof may be dripping, or your carpet may have a stain that requires replacement due to its inability to be removed.
In any case, your cleaner must alert you immediately if there are any problems. Additionally, they should keep you informed of the cleaning jobs they are finishing and any difficulties they encounter.
Any office manager will recognize the value of a cleaning service’s responsiveness. Two examples of office emergencies requiring immediate cleaning are a broken plate in the staff kitchen or dog poop that has been tracked into the carpet and is now literally stinking up the place.
If you don’t take action immediately in these circumstances, visitors and clients might have a negative first impression of you. As a result, your cleaning company must be quick to respond. If your current cleaner cannot handle cleaning emergencies, at least not right away, it may be time to look for a new one.
Inadequate Client Service
Your cleaner is not giving you the level of customer service you should receive if your calls and emails go unanswered or your concerns are dismissed without being addressed.
You should be able to contact your cleaning service easily, and they should give you the time and consideration you require. This is especially crucial if there are issues.
If they don’t have good customer service, they might not be willing to assist you if something goes wrong or if you and your cleaner disagree.
If you’re not happy with the cleanliness of your office, it may be time to reconsider your office cleaning company. There are key indicators that can assist you in determining whether your office cleaning company is performing well. First, assess the condition of your office. If it’s not as clean as you’d like it to be, then your cleaning company is probably not doing a good job. Second, ask yourself if you’re happy with the customer service you’re receiving from your cleaning company. If you’re not, it’s probably time to switch to a new cleaning service in Tulsa, OK.
Multi-Clean has provided the best commercial cleaning services in Tulsa and the surrounding areas at reasonable prices since 1993. Multi-Clean delivers high-quality service with unrivaled attention to detail. Contact us if you need an office cleaning service!